Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at willwainwilliams@gmail.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out with any return question at willwainwilliams@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure about a specific item, please get in touch before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please note it can take additional time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at willwainwilliams@gmail.com.

Customs & Duties

Customers are responsible for paying any applicable customs duties, import fees, or taxes. These charges are not included in your order total.
We are also not responsible for delays caused by customs processing.