FAQ

Sizing

As clothing products sourced by Monkey Offers Peach come from different manufacturers, there may be some variation on sizing standards across products. Please carefully check the size charts on each item you order, which may be in the description or image gallery. Returns/exchanges are NOT available if you order the wrong size. 

How long will my orders take to receive?

The estimated shipment times vary between 10-22 business days from the time the order is shipped out depending on location. Some may take up to 2-4 weeks to arrive. Clothing typically arrives faster, while tea may take a little longer due to customs clearance.

Where do you ship to?

We ship globally to to anywhere around the world.  Shipping is free for most clothing and tea-related items. Heavier items may incur a fee, which will be displayed on checkout. It is your responsibility to ensure a product is allowed into your country.

Why do my items arrive separately?

We ship items as soon as they are available to ensure our customers receive their items as quickly as possible.

Can orders be cancelled or changed once they are placed?

Orders can not be cancelled or changed once they are placed.  However, any orders received unopened and unworn can still be eligible for a return or exchange.  Please refer to our return/exchange policy.

Why is my tracking number not working or displaying my order details?

Our carrier will typically display order details after 3-5 days from time of shipment. Please check back again and it should be displayed. If after that, the tracking still does not display, please contact me.